The 7 Practices of Facilitative Leadership

PRACTICE

LEARNING OBJECTIVE

You will learn how to:

Share an Inspiring Vision

Facilitative Leaders create and communicate an inspiring image of the future, and enroll others in its pursuit. People work with greater commitment when they are guided by a vision and believe their efforts can make a difference. However, the pressures of daily work often distract people, narrowing their focus and restricting their view of what is possible. By sharing their vision and values, leaders keep the mission out front, like a beacon, guiding people toward greater achievement.

Create and communicate a
vision that inspires and guides your team or group work.

 Focus on Results, Process and Relationship

Facilitative Leaders build a framework for performance and satisfaction by balancing their focus between results, process, and relationship. While monitoring bottom-line performance (results), leaders also encourage continuous improvement in the way the work gets done (process), and how people treat each other in the workplace (relationship). Balancing their focus across three dimensions of success enables Facilitative Leaders to achieve organizational goals while building a satisfying and productive work environment.

Monitor and evaluate a work effort using three measures—results, process, and relationship—so that you and your team maintain a balanced approach to the work.

 Seek Maximum Appropriate Involvement

People want to participate in decisions that affect their daily work experience. To facilitate participation, leaders leverage the interest and talent of those around them by including them appropriately in the decision-making process. They make conscious choices about when and how people can best participate. Seeking maximum appropriate involvement pays several dividends—more informed decisions, increased commitment to action, and higher levels of communication and trust.

Involve people in decision-making so that they experience increased commitment and work satisfaction.

 Model Behaviors That Facilitate Collaboration

People notice what leaders say and do, taking their cues from the leader's behavior. Facilitative Leaders model behaviors that create a safe environment for participation and teamwork. They encourage diversity of opinion and honor individual perspectives, while helping team members stay focused on the task at hand. By modeling behaviors that facilitate collaboration, leaders demonstrate the power of teamwork to produce clear decisions and quality results.

Facilitate work discussions and meetings so that people build agreements, make decisions, and create action plans that lead to quality results.

Design Pathways to Action

Good planning increases the likelihood of successful implementation. Facilitative Leaders guide others in planning how to solve problems and realize opportunities. They help people see alternative paths to the desired results and suggest ways to evaluate which routes are best. By providing a map of the road ahead, leaders build confidence that the goal is attainable and increase the likelihood of successful implementation.

Design project plans and meeting agendas that involve others appropriately and guide them toward successful implementation.

Bring Out the Best in Others

Facilitative leaders coach individuals to do their best. They encourage people to think outside the norm, to experiment and take risks, to overcome habits that restrict thinking. The leader's most valuable tool is the ability to listen as an ally, to consciously support the expression of others' ideas and aspirations. By working as a supportive coach, Facilitative Leaders build environments where people grow and learn.

Listen to and coach others in a way that facilitates clear thinking, honest communication, and creative problem solving.

Celebrate Accomplishment

Dozens of opportunities for thanking people emerge over the course of a work week. Facilitative Leaders seize these moments to celebrate small successes and acknowledge individuals and teams for their contributions. People are invigorated by authentic acknowledgement and celebration. By taking time out to recognize performance, the Facilitative Leader builds pride, self-esteem, and a sense of commitment to the group.

Consciously look for and act on opportunities to acknowledge others' accomplishments.

 

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